Terms and Conditions
**In placing an online deposit to reserve any property with Cielo Vista Vacation Properties, Guest certifies that he/she has read and agrees to all terms of this agreement, conditions and policies set forth within. Each confirmation also includes all of these terms, conditions, and policies. For reservations made over the phone, Guest will be sent the terms and conditions via email. The contract must be signed and returned by scan or fax in its entirety within 48 hours in order to confirm the reservation.**
GUEST RENTAL AGREEMENT
Cielo Vista Vacation Properties is dedicated to offering standard vacation accommodations and superb service to our guests. We ask all of our guests to adhere to the following rental policies in order to ensure that our guests and properties receive the same great care. Cielo Vista Vacation Properties makes this agreement as agent on behalf of the owner and guest to rent the premises as a temporary guest under the terms listed. This rental agreement is unique to the registered guest and may not be sublet or otherwise assigned to any other person.
Cielo Vista Vacation Properties requires all renters who reserve or check in to a property to be responsible adults at least 25 years of age.
All reservations require a 50% deposit to reserve. Balance is due 30 days before arrival. Reservations made within 30 days of arrival will require payment in full at the time the reservation is made. Cielo Vista Vacation Properties accepts payment of rent by use of a credit card such as Visa, MasterCard, Discover and Cashiers Check or Money Order. **A valid credit card must be on file, even if the initial deposit is to be made by check.** Deposit Checks must be made payable to Cielo Vista Vacation Properties.
CHECK IN/CHECK OUT TIMES
In order to supply our guests a clean unit and avoid delays we ask that all guests abide by our check in time of 3:00 p.m. and checkout time of 11:00 a.m. ANY GUEST CHECKING OUT LATER THAN 11:00 A.M. WILL BE CHARGED A LATE CHECKOUT FEE OF $200.00. Any damages found upon arrival by the guest must be reported by calling the Property Manager at (1-720-284-2135) by 8:00 a.m. the day after arrival.
All notice of cancelation must be in writing. Except as provided by Travel Insurance, cancelation at any time results in forfeiture of your initial deposit. Cancelations within 30 days of arrival results in the forfeiture of your entire rent. Refunds are not given for cancelations for any reason including weather, travel delays or illness. In the event Cielo Vista Vacation Properties is able to re-rent the property, a refund may be provided for at the re-rented amount of that property. There are No refunds for early departures.
VACATION RENTAL INSURANCE-CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If not purchased, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants. Separate terms and conditions apply, read your policy carefully and contact CSA at (866) 999-4018 with coverage questions.
ACCIDENTAL DAMAGE INSURANCE
Every guest reservation is required to purchase Accidental Damage Insurance for $45 if they opt out of a security deposit. This insurance will cover accidental damages to the unit during a stay up to $3,000. If the damage to the property exceeds $3,000, the guest is responsible for the balance and the pre-authorized credit card we have on file will be charged. All damages must be reported to manager by each guest immediately in order for the insurance to cover the damage. This Accidental Damage Insurance does NOT cover intentional damage, theft, or excessive cleaning, or any damage or flea infestation caused by a pet. Please do not hesitate to report an accident as this insurance is in place to protect the property and the guests.
Any damages found upon arrival need to be reported to the Property Manager at (1-720-284-2135 ) by 8 a.m. the day after arrival so you are not charged for damage you did not create. Guests will be responsible for any damages or theft thereafter. Accidents causing damage need to be reported upon occurrence by calling the Property Manager at
All of the properties belong to Cielo Vista Vacation Properties which are offered for your enjoyment. Each rental property will be uniquely different in decor, equipment, etc. Misrepresentation of any or all properties is intentional. Cielo Vista Vacation Properties come equipped with an ample supply of sheet sets, towels, laundry detergent, hand soap, dish soap, garbage bags, bathroom tissue, and general housewares. We suggest you bring your own shampoo, conditioner, and other sundries.
Each property is cleaned and sanitized before and after each reservation. Mid-stay cleans are available for an additional fee upon request. In the event that extra cleaning services above and beyond the standard departure clean are required as deemed necessary by Cielo Vista Vacation Properties, the credit card on file will be charged.
The number of guests occupying a property is limited to the number stated in the online property. These limits are strictly enforced. No mobile homes, campers or trailers of any sort will be allowed on any property. Exceeding maximum occupancy is grounds for eviction without refund.
All Cielo Vista Vacation Properties are Non Smoking. Any extra cleaning charges including but not limited to carpet, furniture, draperies or bedding needed because of smoking will be charged to your credit card. Outside smoking is permitted on the decks as long as other guests don't complaint.
Currently, all Cielo Vista Vacation Properties have a NO Pet Policy.This policy is strictly enforced. Leadville does have a Pet Care Facility for your convenience. It's located about a mile south of your vacation rental off highway 24 and is called Cold Nose Warm Heart, Phone: 719.486.2014, Fax: 719.486.2073, Email: [email protected]
NO LAND LINE
These days most everyone carries a cell phone with them everywhere they go. You might want to check with family and group members to make sure at least one person brings their phone. There are No Land Lines in any of the Cielo Vista Vacation Properties but, cell service is great unless your rental is outside of Leadville proper or nestled in certain mountainous areas.
Internet service is available at many Cielo Vista Vacation Properties however, we cannot guarantee connectivity. Cielo Vista Vacation Properties does not offer internet support beyond providing log in or access information. No refunds, full or partial, will be made for the failure of internet connection. Please bring your own devices if needed.
Rental property equipment and amenities such as TVs, appliances, air conditioning, steam sauna, etc. may go out of service or need replacement during your stay We cannot guarantee the operation of all appliances. In such a case, notify Cielo Vista Vacation Properties immediately and we will do everything within our power to correct the situation. This may include making another property (of equal size and value) available for your use. However, this is not always possible. This, nor nearby construction noise is cause for a full or partial refund.
Guest agrees to abide by the covenants of the Town ordinances of Leadville. The Property Manager has the right to refuse or discontinue tenancy if guests are found to be in violation of the rules and regulations set forth by the Town ordinance. Our properties are located in residential areas, and as such, loud music and other disturbing noise will not be tolerated and are grounds for immediate eviction. In all cases in which this rental agreement is terminated due to a guest's disruptive behavior, all deposits and rental fees will be forfeited.
The guest agrees to indemnify Cielo Vista Vacation Properties and its employees, free and harmless for any liabilities or any loss or damages whatsoever arising from, related to, or in connection with rental of the premises. This includes, but is not limited to any claim or liability for personal injury or damage or loss of property, which is made, incurred or sustained, by guest or guest of guest, or any occupants of the premise.
TERMINATION OF RENTAL
Cielo Vista Vacation Properties reserves the right to refuse or discontinue tenancy if in its opinion the guest is detrimental to the property. Any violation of the above mention policies will result in immediate eviction with loss of entire rental and deposit amounts.
Guest must provide a credit card number as a guarantee. Guest agrees to pay all rent and accept all terms of the rental agreement and accept liability for any damage beyond normal wear and tear to the premises and property during the guest's term of stay with Cielo Vista Vacation Properties. In the event that the guest fails to do so, these costs will be charged to the credit card on file.
**In placing an online deposit to reserve any property with Cielo Vista Vacation Properties, Guest certifies that he/she has read and agrees to all terms of this agreement, conditions and policies set forth within. Each confirmation also includes all of these terms, conditions, and policies. For reservations made over the phone, Guest will be sent the terms and conditions via email. This contract must be signed and returned by scan or fax in its entirety within 72 hours in order to confirm the reservation.**
If you have any questions, please contact Cielo Vista Vacation Properties, Property Manager at (1-720-284-2135 )
Guest Signature: __________________________________________ Date: ___/___/___
Please select one:
Deposit: Credit Card____ Check____, (for down payment only!)